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Can I make payments online?
When is my payment due?
Payments are due at the start of each month. To avoid any disruptions, we recommend making your payment before the 1st.
Are there any late payment fees?
Yes, late payments may incur additional fees. If you anticipate any delays, please contact us as soon as possible to discuss arrangements.
Will I receive an invoice for my storage unit?
Yes, we provide invoices for all payments. These will be sent to your registered email address each month.
Can I get a VAT invoice?
Yes, if you require a VAT invoice, please let us know at the time of booking, and we will ensure you receive the appropriate documentation.
Do I need to sign a long-term contract?
No, we offer flexible month-to-month rental agreements, so you’re not tied to a long-term commitment.
Is a deposit required?
No, we do not require a deposit. You only need to pay your monthly rental fee in advance.
How do I cancel my storage unit rental?
You can cancel at any time by providing written notice before your next billing cycle. There are no cancellation fees.
Can I upgrade or downsize my unit if needed?
Absolutely! If you need a bigger or smaller unit, just let us know, and we’ll accommodate your request based on availability.
What are the access hours for my storage unit?
Our facility is open as follows: 8am – 4pm. Tue-Fri
8am – 1pm. Sat – Sun, Mon and after hours by appointment.
8am – 1pm. Sat – Sun, Mon and after hours by appointment.
Is there assistance available for loading and unloading?
Yes! We provide assistance to make your move easier. Speak to our team for support when needed.
Are there any restricted Items?
Yes, objects such as weapons of any kind are restricted in the storage and all illegal materials (Any items that violate local or national laws) are also not accepted.
Why are items prohibited?
These restrictions are in place to ensure the safety of all customers, prevent fire hazards, and maintain a clean, pest-free environment.
What happens if I store prohibited items?
If prohibited items are found in your unit, you may be required to remove them immediately, and your rental agreement could be terminated. Legal action may also be taken in case of illegal goods.
Can I store a vehicle or fuel-powered equipment?
Yes, boats, motorcycles, or machinery can be stored, but they must be completely drained of fuel and comply with safety regulations.
